Your Family's Safety Is Our Priority

Because Trust Should Never Be Taken for Granted

At HeyNanny, we understand that choosing someone to care for your child is one of the most important decisions a parent can make.

That's why we focus on building a responsible caregiver selection process supported by verification, assessment, training, and ongoing communication.

Our goal is to help families make informed decisions with greater confidence.

Our Approach to Caregiver Safety

1. Identity Verification

We collect and review relevant identification and personal details as part of the caregiver registration process.

Depending on the circumstances, this may include government-issued identity documents, contact verification, and other appropriate checks.

2. Experience and Background Assessment

We assess caregivers' stated experience, previous responsibilities, skills, and suitability for different childcare requirements.

Reference or additional background checks may be conducted where available and appropriate.

3. Caregiver Interviews and Screening

Caregivers undergo a screening process designed to assess communication, professional behaviour, childcare knowledge, and willingness to follow service expectations.

4. Training and Skill Development

Our caregiver training initiatives focus on practical knowledge and responsible childcare.

Key learning areas include:

• Child safety and supervision.
• Personal hygiene and cleanliness.
• Feeding and everyday childcare routines.
• Understanding children's needs.
• Age-appropriate developmental activities.
• Positive communication and behaviour.
• Professional responsibilities and conduct.

Training completion and individual assessments may vary depending on the caregiver and programme.

5. Customer Interviews Before Selection

Families are given the opportunity to interact with proposed caregivers before confirming their selection.

We encourage parents to discuss expectations, experience, childcare routines, and any specific concerns during the interview.

6. Ongoing Support and Replacement Assistance

We provide customer support during active service plans, including assistance with caregiver-related concerns and eligible replacement requests.

Child Safety Standards

We expect caregivers to follow responsible childcare practices, including:

Active Supervision

Children should be appropriately supervised according to their age and needs, particularly around water, stairs, windows, kitchens, and other hazards.

Safe Sleep Practices

Infants should be placed in safe sleeping environments following appropriate age-specific guidance and parental instructions consistent with recognised safety recommendations.

Feeding and Hygiene

Caregivers should follow the family's feeding instructions, maintain hygiene, and avoid giving unapproved food or medication.

Respectful Childcare

Physical punishment, shaking, threatening, humiliation, and abusive behaviour are strictly unacceptable.

Emergency Communication

Parents must be informed promptly about accidents, injuries, unusual symptoms, or other significant concerns.

In emergencies, appropriate emergency services should be contacted without delay.

Professional Caregiver Conduct

We expect caregivers to:

• Respect the privacy of the family.
• Maintain appropriate professional boundaries.
• Follow agreed working hours and responsibilities.
• Protect confidential household information.
• Avoid unauthorised photography or sharing of children's information.
• Refrain from unsafe or inappropriate activities.
• Communicate concerns promptly and responsibly.

What Parents Can Do

Safety is strengthened through communication and shared responsibility.

We encourage parents to:

• Conduct a detailed caregiver interview.
• Clearly explain childcare routines and household expectations.
• Provide emergency contact information.
• Discuss allergies, medications, and relevant medical instructions.
• Establish clear safety boundaries.
• Observe the caregiver's interaction with the child, especially during the initial days.
• Report concerns promptly.

What Happens If You Have a Concern?

If you experience a caregiver-related concern, you can contact HeyNanny's support team.

We will review the information provided, assess the issue, and determine appropriate next steps.

Depending on the circumstances, these may include additional coordination, corrective guidance, replacement assistance, or escalation to the relevant authorities.

Our Commitment to Transparency

Verification, screening, and training help reduce risks, but no screening process can guarantee a caregiver's future behaviour or completely eliminate safety concerns.

We believe families deserve clear information about the checks completed and any relevant limitations.

Care That Puts Families First

Every child deserves a safe, respectful, and nurturing environment.

At HeyNanny, we're committed to continuously improving our screening, training, and support processes to help families find suitable caregivers with greater confidence.

Have a safety concern?

Contact: help@heynanny.in