1. Introduction
Welcome to HeyNanny, a childcare and caregiving service platform operated by Evernurture Care Technologies Private Limited ("HeyNanny", "Company", "we", "our", or "us").
At HeyNanny, we value the trust placed in us by families and caregivers. We are committed to protecting personal information and maintaining transparency regarding how information is collected, processed, stored, and shared.
This Privacy Policy applies to customers, caregivers, website visitors, and individuals interacting with HeyNanny through our website, telephone, messaging platforms, or other authorised channels.
2. Information We Collect
2.1 Customer Information
We may collect the following information when customers enquire about or book our services:
- Full name, mobile number, and email address.
- Residential address, location, and PIN code.
- Child's age and relevant childcare requirements.
- Preferred service timings and commencement date.
- Caregiver language, age, and experience preferences.
- Selected service plan and payment information.
- Feedback, complaints, and service-related communications.
2.2 Caregiver Information
For caregiver registration, assessment, verification, and placement, we may collect:
- Full name, age, contact details, and address.
- Photographs and identity verification documents.
- Employment history, qualifications, skills, and experience.
- Language proficiency and work preferences.
- References, training records, and assessment results.
- Payment and bank details where necessary.
We may collect additional information when reasonably necessary for service delivery and permitted by applicable law.
2.3 Website and Technical Information
When users access our website, we may collect technical information such as IP address, browser type, device information, website interactions, and cookies, depending on the technologies used.
3. Purpose of Collecting Information
HeyNanny uses personal information for legitimate service-related purposes, including:
- 1Responding to customer enquiries.
- 2Understanding and confirming caregiving requirements.
- 3Identifying and recommending suitable caregivers.
- 4Conducting caregiver verification and assessments.
- 5Coordinating interviews, selection, and joining.
- 6Managing replacements and ongoing service support.
- 7Processing payments, invoices, and refunds.
- 8Resolving customer complaints and disputes.
- 9Maintaining service quality and operational records.
- 10Complying with applicable legal and regulatory requirements.
Where required, personal information will be processed on the basis of valid consent or another lawful basis.
4. Sharing of Personal Information
HeyNanny may share relevant personal information with:
- Customers and caregivers involved in the matching process.
- Authorised employees and representatives.
- Verification agencies and background-check providers.
- Payment gateways and financial service providers.
- Technology and customer relationship management service providers.
- Government or regulatory authorities where legally required.
Only information reasonably necessary for the relevant purpose will be shared.
HeyNanny does not sell customers' or caregivers' personal information to third parties for their independent marketing activities.
5. Caregiver Profiles and Verification
HeyNanny may prepare caregiver profiles containing information such as name, photograph, age, experience, language proficiency, and relevant professional details.
These profiles may be shared with prospective customers for caregiver selection.
Identity documents and other sensitive verification records will not ordinarily be shared in full unless there is a legitimate need and appropriate legal basis.
Although HeyNanny takes reasonable steps to verify caregiver information, verification does not guarantee future conduct or eliminate all risks associated with caregiving arrangements.
6. Data Protection and Security
HeyNanny implements reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
Access to personal information is limited to authorised individuals who require it for legitimate business purposes.
While we take appropriate precautions, no electronic storage or transmission method can be guaranteed to be completely secure.
7. Data Retention
Personal information will be retained only for as long as reasonably necessary to fulfil the purposes described in this Policy, including service delivery, financial recordkeeping, legal compliance, and dispute resolution.
When information is no longer required, it will be deleted, anonymised, or securely disposed of, subject to applicable legal obligations.
8. Customer and Caregiver Rights
Subject to applicable law, individuals may request:
- Access to information about their personal data.
- Correction or updating of inaccurate information.
- Erasure of personal information where legally permitted.
- Withdrawal of consent where processing is based on consent.
- Assistance with privacy-related complaints.
Requests can be submitted to help@heynanny.in.
Withdrawal of consent may affect our ability to provide services that require the relevant information.
9. Children's Personal Information
HeyNanny provides childcare-related services, but its website and booking services are intended for adults.
Information relating to children should be provided by their parents or lawful guardians.
HeyNanny will process children's personal information only for appropriate and lawful service-related purposes, with the required parental or guardian authorisation.
We do not knowingly use children's personal information for behavioural advertising.
10. Cookies and Third-Party Services
Our website may use cookies or similar technologies for functionality, security, analytics, and service improvement.
Users may control certain cookies through browser settings. Appropriate notices and consent mechanisms will be provided where legally required.
Third-party websites or payment services may operate under their own privacy policies.
11. Marketing Communications
HeyNanny may contact customers regarding enquiries, bookings, service updates, and relevant offerings.
Promotional communications will be sent only where permitted by applicable law. Users may opt out of promotional messages through the available communication channels.
12. Privacy Complaints
Privacy-related concerns may be submitted to help@heynanny.in.
HeyNanny will review such requests and respond in accordance with applicable legal requirements.
The designated grievance or privacy contact and required contact details will be published separately where mandated by law.
13. Changes to This Policy
HeyNanny may update this Privacy Policy to reflect changes in business operations, technology, or applicable laws.
Updated versions will be published on the website with the revised effective date.
14. Contact Information
Evernurture Care Technologies Private Limited
Brand Name: HeyNanny
Website: www.heynanny.in
Email: help@heynanny.in
BHIVE Workspace, No.112, AKR Tech Park, B Block, 7th Mile Hosur Rd, Kudlu Gate, Hosapalaya, Bengaluru, Karnataka 560068